Change & Return Policy 換貨與退貨政策

Last Updated: 2025年8月1日

1. Overview / 1. 概述

Changfan Limited values customer satisfaction. We provide a clear Change & Return Policy to protect your rights.

Changfan Limited 重視顧客滿意度。我們提供明確的換貨與退貨政策以保障您的權益。

2. Return Conditions / 2. 退貨條件

Items may be returned within 7 days of receipt if:
– They are unused and in original condition.
– Original packaging and tags are intact.
– Proof of purchase is provided.

商品符合以下條件可於收到後7日內退貨：
– 未使用且保持全新狀態。
– 包裝與吊牌完整。
– 提供購買憑證。

3. Change Conditions / 3. 換貨條件

You may request an exchange for:
– Defective items.
– Incorrect items sent.
Requests must be made within 7 days of receipt.

您可於收到後7日內申請換貨，適用情況包括：
– 商品有瑕疵。
– 寄錯商品。

4. Process / 4. 申請流程

– Contact our customer support within 7 days.
– Provide your order number, reason, and photos if needed.
– Wait for approval before sending the item back.

– 請於7日內聯繫客服。
– 提供訂單編號、原因與相關照片（如需）。
– 請等待我們確認後再寄回商品。

5. Shipping Costs / 5. 運費規定

Return or exchange shipping fees are the responsibility of the customer unless the item is defective or incorrect.

除非商品有誤或瑕疵，否則退換貨的運費由顧客自行負擔。

6. Exceptions / 6. 不適用項目

We do not accept returns or exchanges for:
– Used or damaged items due to customer misuse.
– Items marked as non-returnable.
– Custom-made products.

以下情況恕不接受退換：
– 因顧客人為損壞之商品。
– 註明不可退換之商品。
– 客製化商品。

7. Contact Us / 7. 聯絡我們

If you have any questions or requests, please contact:
Email: [email protected]
Address: 香港觀塘興業街19–21號明生工業大廈5樓511室

如有任何問題或申請，請聯繫我們：
電郵：[email protected]
地址：香港觀塘興業街19–21號明生工業大廈5樓511室